Communication: Turning Negatives into Positives
Geared To:
Professionals and business owners who are frustrated with inter-office relationships
and the resulting negative effects on client loyalty and profits.
Experiencing:
Bickering, pettiness, manipulation and unprofessional communications among staff
members, poor customer service, lack of team cohesiveness, decreased customer
and employee loyalty, missing client information, and poor processing of internal
business information. Lack of cohesive, productive, effective work flow.
Workshop Results:
Identify the types of communication that build and destroy relationships. Get what you
need from your teammates without alienating them. Increase awareness of
individual communication ‘languages’ and learn skills to apply this knowledge to
increase market share, and internal business relationships. Have fun watching your
confidence grow as you communicate for win/win.
Geared To:
Professionals and business owners who are frustrated with inter-office relationships
and the resulting negative effects on client loyalty and profits.
Experiencing:
Bickering, pettiness, manipulation and unprofessional communications among staff
members, poor customer service, lack of team cohesiveness, decreased customer
and employee loyalty, missing client information, and poor processing of internal
business information. Lack of cohesive, productive, effective work flow.
Workshop Results:
Identify the types of communication that build and destroy relationships. Get what you
need from your teammates without alienating them. Increase awareness of
individual communication ‘languages’ and learn skills to apply this knowledge to
increase market share, and internal business relationships. Have fun watching your
confidence grow as you communicate for win/win.
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Business Consulting Professionals